Modernizing Cooperative Payments for Nigerians
Parkway Cooperative Payments feature is a digital cooperative management system designed to simplify how cooperative associations onboard, manage contributions, and handle member payments across multiple financial services.
The project focused on creating a structured and transparent payment experience for both cooperative admins and members. The system was built to ensure every contribution is routed accurately, tracked properly, and managed without confusion within Parkway's ecosystem.
As part of the Parkway Wallet product team, I collaborated with product managers, developers, QA, and compliance teams to redesign the cooperative payment experience and make it easier for both members and admins to manage contributions across the platform.
The experience was redesigned to make cooperative payments feel simpler, more transparent, and easier to manage. Members can contribute across different services like savings, loans, dues, welfare, and levies without confusion, while admins get clearer visibility into payments, balances, and contribution records.
I also improved the payment flow by organizing transactions more clearly, reducing unnecessary steps, and making it easier for users to understand where their money is going at every stage of the process.
75% of users understood the cooperative feature and onboarding flow within the first few interactions.
The simplified savings setup & loan request flow improved task completion by 65%, helping users create savings plans and loan requests faster and with less confusion.
Flexible payment options contributed to an increase in Parkway Wallet adoption among cooperative members, reaching up to 45%.
Improved contribution flows supported higher transaction volumes of ₦ 5- 10 M daily across cooperatives on the platform.
Revamping 4E Agency Website for Better Conversion
